How can we help?
Guides for troubleshooting, replacing parts and getting the most from your Delta Strike equipment.
Troubleshooting & Diagnostics
- Add components to Arena SetupThis guide will walk you through the proper setup for arena components on the Game Manager. This is useful when finishing a new install or when assisting customer who are replacing or adding parts to the arena.
- Arena Sound Not WorkingWhat to do if you don't hear sound in the laser tag arena during a game.
- Can't Log In to the Delta Strike Portal?If you're having trouble accessing the Delta Strike Portal, try the steps below to get back in:
- Delta Strike Contact InformationWhether you're just getting started or have been part of the Delta Strike family for years, this quick guide shows you how to reach out for support, parts, accounting questions, and anything else you might need.
- Firmware is out of dateOutdated firmware? Sounds like it's time for a digital makeover—because even your software deserves a glow-up!
- Game time keeps running after game endedAt times, when a game has ended, the timer will keep counting down. This will walk you through a couple steps to take.
- Genesis - Phaser/Vest Stuck in Charge ModeIf you notice your phaser is saying its charging, but it is not plugged into a charger or the back sensor is not showing lit up, follow these steps.
- Genesis – Phaser is not chargingIf a phaser is not charging, this article will help diagnose the problem and help you find a solution.
- Genesis – Phaser or Remote Connection IssuesPhasers and Remotes are sometimes unable to connect to the server or may connect and disconnect. This article covers some of the fixes for various connection issues.
- Genesis: Charge Rack Hangers not Powering onThis guide will walk your through on what to look for when all of your hangers are not lighting up or when just some are lighting up. Note that charge racks are powered by the first hanger and feeding power up to 6 hangers. If the first hanger board
- Genesis: Remote IR not workingThis guide will walk you through the process of troubleshooting your Genesis remote when the IR is not working. The IR on the remote allows you to change the colors of the phasers, set them to sleep, reset a single phaser and much more.
- How do I change the phaser's name?As this does not cause issues for functionality, it is good to know how to change phaser names if you you have a duplicate or you just want to make it something else. This can be done in two ways.
- How do I clean a Genesis Vest?
- How do I factory Default a Phaser?
- How Do I Update Firmware?There are two ways to update the firmware on a phaser or remote, the easy way and the .....other way.
- How Do I Use the Game Manager?We recommend using the remote for most Delta Strike laser tag operations, however, if this is charging or not working, it is necessary to use the browser based game manager to run games.
- How to move scoreboard to TVHow to move scoreboard to appropriate screen
- How to Set Up a New Goldfinger for VBSThis article details how to use a usb drive to add an image to a new, un-imaged Goldfinger.
- How to troubleshoot a UAC TargetIn this guide you will learn how to change a UAC board, plug-in cable connections, and how to see if a UAC board is getting power, as well as making sure it is connected to the server.
- How to troubleshoot DMXThis guide will walk you through the steps of troubleshooting your DMX lights.
- How to troubleshoot: No network connectionsThis guide will walk you through a few steps as to why nothing is connecting to the Delta Strike Game Server.
- How to: Modify Respawn TimeWith laser tag you can extend or shorten the respawn time of players when they are tagged out. Follow this guide to learn more.
- How to: Restart your Game ServerSometimes you need to restart your game server when it is not running properly or if you have made a change on the game manager.
- How to: Update modem firmwareThis guide will show you how to update your modem firmware. This is not something you should need to do regularly and mainly advised by a Delta Strike support member.
- My phaser blaster is not working.If none of your blasters or secondary weapons are working when the button is pressed, follow these quick troubleshooting steps.
- Phaser Excessive AbusePhasers have an abuse setting on them that will alert players when they are being too rough on the phaser. This can be modified at any time on the Game Manager.
- Phaser is not scoring pointsHow to troubleshoot phaser not scoring points
- Powering Phaser On & OffHow to power cycle a phaser
- Setting up a new APYou have a new AP and need to use it. Please contact Delta Strike for proper assistance.
- The LED lights on the phaser do not light upWhat to do if the lights on your phaser don't work properly.
- Troubleshooting Genesis Trigger IssuesIf your trigger stops working please follow these troubleshooting steps.
- Unable to start a gameIt is never a good time for anyone when you cannot play laser tag. This will walk you through some troubleshooting steps as to what is going on.
- Vest not vibrating when taggedYour vest has small vibrators throughout the sensors that provide haptic feedback. If it stops vibrating check these steps.
- Video Base Station (VBS) TroubleshootingThis guide will walk you through on how your Video Base Station (VBS) operates and quick troubleshooting steps.
- Why is my phaser frozen or unresponsive?Usually a power cycle of the phaser is enough to fix this issue.
- Why isn't my fog machine working?Delta Strike doesn't sell or support fog or haze machines. You will need to reach out to your arena builder or the manufacturer of the fog machine.
- Why Isn't my License Pulling?If you are up-to-date on your license fees, its likely you just need to restart your game server for the new license to work.
Customer Success
- Cannot login to PortalThis guide will walk you through on how to reset your password.
- How do I Fix my Logistics Issue?If you have questions about a parts order, or need help placing an order, this guide can help.
- How to Order Parts in PortalHow to order parts in Portal
- How to: Access Game ReportsThis will walk you through two steps to access your game reports.
- Your system is due for an updateAh, it appears our system is in dire need of a technological renaissance. One might argue that a timely update could be the digital equivalent of a refreshing cup of tea —invigorating and necessary for optimal performance.
Customization
- How Do I Create Quizzes for Quiz Game?
- How to: Change quick select games on remote/ game managerThis guide will teach you how to change your quick select game modes on the remote as well as what is shown on the games tab on the game manager.
- How to: Modify Game DurationWith this guide you will learn how to modify your game duration.
- What games do you offer?We offer a variety of over 30+ games anywhere from competitive, strategy, Team games as well as Free For All experiences, depending on your system.
Preventative Maintenance
Part Replacement Tutorials
- How do I replace a Genesis Mainboard?
- How do I replace a Phaser LCD screen (MD2012)?This article shows you what to do if you need to replace the phaser LCD screen.
- How to: Replace Genesis hanger boardThis guide will walk you through on how to replace the genesis hanger board. PCB – PC2063
- How to: Replace hose cableThis will walk you through on how to replace the Genesis Phaser hose cable.
- My Phaser Vibrator Isn't WorkingThis article will help you replace the vibration module in the genesis vest.
- My Vest vibrator isn't workingFollow these steps if your laser tag vest isn't vibrating as it should. This is how to replace a front sensor vibrator, but it is a similar process for the back sensor vibrator.
- Troubleshooting: Hand Sensor Not Working (PCB23)How to troubleshoot and replace hand sensor on Genesis Phaser (PCB23)
- Why isn't My Phaser Making Sound?
- Why Isn't my Remote Screen Working?If your remote has power but the screen isn't turning on or the image is distorted, follow this guide for possible solutions.
- Why isn't the laser working?If your phaser's laser isn't working, follow these steps. Feel free to contact support if this doesn't work or you need help.
- Why won't my Genesis Remote Stay Powered-On?If your remote turns on when it's plugged in but dies as soon as you unplug it, it's probably time to replace the remote battery.